First, we provide paid placements to advertisers to present their offers. This compensation comes from two main sources. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. The Forbes Advisor editorial team is independent and objective. If you opted in for travel insurance, it’s time to pull out your policy but passengers without coverage also have recourse. If you were impacted by the latest round of cancellations, know that you have options. Southwest Airlines trip delays are becoming an unfortunately common occurrence. If you’re outside of the U.S., here are the international city numbers to call to reschedule your flight:Īdditionally, Customers holding reservations for a flight that is canceled may request a refund for an unused ticket/travel itinerary. customers traveling internationally can call 80 to speak with a representative for assistance with rebooking. Customers who didn’t buy their tickets on can call 80 to speak with a representative.Customers who purchased tickets on or the Southwest mobile app can reschedule online or from their mobile phone.If you’re flying on standby, you can rebook within 14 days of the travel date. For customers with reservations to fly to or from any Southwest destination on April 18, they may rebook their flight without paying additional fees. Southwest created a web page to help customers impacted by today’s travel disruption. How Southwest Customers Can Reschedule Their Flights If the next flight available after your originally covered flight meets the minimum insurance requirements, then you may be able to get meals and hotel costs reimbursed.įor example, if your insurance agreement considers a delay of anything more than six hours and the next flight out is five hours after the originally scheduled flight, you may not qualify for any payment. Be sure to check your contract to find out what the minimum amount of time required to be considered a delay. However, because the Southwest issue was so brief-a little more than an hour-your insurance may not cover certain expenses. If you have travel insurance, you may be able to get reimbursed for certain expenses. What To Know If You Have Travel Insuranceįlight delays can cause major problems for travelers, especially if it leads to missing connecting flights or even big events (like a job interview). For customers who can’t afford to wait for a refund to rebook on another airline, it might be worthwhile to stick with Southwest and wait for the next flight.Īccording to DOT regulations, passengers must get refunds within seven business days if they paid by credit card and 20 business days if they paid by check or cash. The downside is that the refunds may not be available immediately. Tickets purchased through agents or travel agencies are also eligible for a full refund if a flight is canceled.ĭOT also requires that airlines provide full refunds for passengers on a case-by-case basis who experience significant delays, although the length of the delay is not defined. So, if you choose not to rebook your flight with Southwest you will be able to get your full ticket price back. Department of Transportation, consumers are entitled to refunds when airlines cancel flights for any reason. Luckily, federal law is on your side so you can recoup your money if your flight was axed.Īccording to the U.S. Federal Law Requires Passengers Get Refunds for Cancellationsįlight complications can range from annoying to disastrous, depending on your situation. Here’s what you can do if the Southwest shutdown impacted you. Travelers are not without options, however, even if they don’t have travel insurance. It’s unclear how many passengers have been affected by today’s flight issues, Southwest said in an email. In December, thousands of flights were canceled in the span of a few days because of insufficient infrastructure to handle the severe weather they were experiencing at the time. This is the second time in four months Southwest has experienced problems leading to passenger woes. Southwest Airlines flights were grounded for about an hour on Tuesday morning by the Federal Aviation Administration (FAA) because of a technical issue, causing 1,787 flights to be delayed and 11 cancellations as of this reporting, according to data from FlightAware.
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